Home-delivery requirements
Please provide an address with a reliable receiving arrangement.
- Building management
- Security or concierge desk
- Another dependable parcel-receiving arrangement
COLLECTING PROCESS
Collecting Process
Please review this process before collecting a work so that confirmation, payment, and delivery remain clear. Instagram messages and verifiable payment records are the basis of every confirmation.
Commissioning a new work? Read the enquiry guidePriority goes to the first verified full payment
Messages establish the order of enquiries and the waiting list, but do not reserve a work. First obtain written confirmation from CW of availability, price, and payment method. The collector whose full payment is completed and verified first secures the work.
Please do not pay before receiving payment instructions from CW. Follow the availability, amount, and payment method confirmed by CW in Instagram messages. Collection is confirmed only after payment has been completed and verified.Local collecting
Six clear steps lead from the first enquiry to receipt of the work.
- 01
Confirm the work
Message @cw.ballpen on Instagram with the work’s name or a screenshot. CW will confirm availability, price, and the available payment method.
Message on Instagram (opens in a new tab) - 02
Confirm the amount and pay
Pay only by the method and amount confirmed in the message. Final ownership priority is determined by the time full payment is completed and verified; an enquiry alone does not reserve the work.
- 03
Provide delivery details
After confirmation, please provide:
- Full name
- Phone number
- Delivery method
- 7-ELEVEN / FamilyMart store name and number, or a complete home-delivery address
- 04
Choose a delivery method
Choose 7-ELEVEN / FamilyMart store-to-store delivery or home delivery. A home-delivery address should have a reliable receiving arrangement; otherwise, 7-ELEVEN / FamilyMart delivery is recommended.
- 05
Dispatch
Once payment and delivery details are verified, the work will be carefully packed and dispatched. Trackable delivery information will be supplied.
- 06
Confirm receipt
After delivery, confirm receipt by Instagram message and inspect the parcel, packaging, and work immediately. Report transit damage or an incorrect item under the Delivery & Aftercare rules below.
International collecting
CW currently accepts international collectors. Shipping is calculated from the destination, packing requirements, and service used. PayPal is currently the only payment method.
- 01
Confirm the work
Message @cw.ballpen on Instagram to confirm that the work is still available.
Message on Instagram (opens in a new tab) - 02
Provide delivery details
Provide complete details suitable for international shipping:
- Full Name
- Country
- Address
- Postal Code
- Phone Number
- 03
Confirm shipping and total
CW will calculate shipping from the destination, packing needs, and service, then confirm the final amount and currency before payment.
- 04
Prepare a PayPal account
If needed, create an account through PayPal’s official sign-up page.
Official PayPal sign-up (opens in a new tab) - 05
Complete payment
The payment account is loxycwt@gmail.com. Wait until CW confirms the final amount and currency before paying.
- 01Open the PayPal app or website
- 02Choose Send
- 03Enter loxycwt@gmail.com
- 04Enter the confirmed amount and currency
- 05Check the recipient, amount, and fees
- 06Complete payment and retain the confirmation screen
- 06
Send proof of payment
Send the completed-payment screen through Instagram so the payer, amount, and transaction status can be verified.
- 07
Arrange dispatch
After payment and delivery details are verified, the work will be packed and sent internationally.
- 08
Receive tracking
CW will provide tracking after dispatch. Please follow local carrier notices and any customs requirements.
Delivery & aftercare
When nobody can receive
If no reliable recipient is available, 7-ELEVEN / FamilyMart store-to-store delivery is recommended to reduce failed delivery, return, or parcel-hold risks.
Inspect within seven days
Inspect the work and confirm receipt within seven days of the carrier’s recorded delivery date. Record the entire first unboxing, clearly showing the unopened outer box, shipping label, opening process, internal packing, and condition of the work, so the source of any damage can be verified. For transit damage or an incorrect item, retain all packaging and provide the complete unboxing video together with clear photographs. CW will review the evidence and respond according to the circumstances.
Routine inspection is deemed complete after the deadline
If no issue is reported within seven days of delivery, routine receipt and inspection are deemed complete. A complete unboxing video is required for transit-damage aftercare so that the source of the damage can be verified. After that period, or when the necessary visual evidence is unavailable, CW may be unable to accept aftercare requests based on transit damage or an incorrect item; rights that cannot lawfully be excluded remain unaffected.
Statutory rights and permitted exceptions
Statutory withdrawal rights for distance sales in Taiwan, and any permitted exceptions, are governed by applicable law. The seven-day inspection period and unboxing-video requirement on this page are reporting procedures for transit damage and incorrect items; they do not replace statutory rights. A made-to-order work produced to a collector’s requirements may be exempt from the seven-day withdrawal right where CW gives clear notice before the transaction. The unboxing-video requirement does not affect rights that cannot lawfully be excluded.
Collector rights & fairness
When several collectors enquire about the same work, these rules apply.
- 01
Messages establish enquiry order
Instagram message times establish the enquiry and waiting-list order, but a message alone is neither a reservation nor a completed sale.
- 02
Verified payment determines ownership priority
After CW confirms availability, price, and payment method, the collector whose full payment is completed and verified first secures the work.
- 03
Waiting order follows message time
While an earlier enquirer has not paid, other confirmed collectors may still complete payment. Waiting-list notices follow the time of the original enquiry.
- 04
Written and transaction records govern
Availability, price, payment instructions, completion time, and delivery details are determined from verifiable Instagram and payment-platform records. Pending, cancelled, or unreceived payments are not complete.
- 05
Prevent duplicate payments
Do not pay before CW sends payment instructions. If a platform delay produces multiple payments for one work, the platform’s completed-payment time determines priority and CW will contact collectors who did not secure the work to arrange a refund.